FonesGo Support Center

For Windows: Open FonesGo software and then click on the Menu icon at the top right corner of the program. Select “Check for Updates” and the program will notify you if an update is available. If there is an update, click on “Update Now” to begin the update procedures.
For Mac: Open FonesGo software and click on “FonesGo” in the menu bar at the top left corner. Click “Check for Updates” and if an update is available, click on “Update Now” in the popup window to begin the update procedures.

To begin with, make sure that your network connection is working normally when downloading FonesGo software.
If the network connection is the problem, restart the router or internet connection.
If the connection is still not strong enough, wait a little while before trying again or download FonesGo software using a different browser.

This is often caused by an unstable or poor internet connection. If the installation gets stuck at any point during the process, try the following troubleshooting steps:
Make sure that your internet connection is working correctly. You can try connecting to a different network or restarting the router.
Cancel the installation and then right-click on the FonesGo Installer. Select “Run as Administrator”
If that doesn’t work, try one of the following direct download links. They are full installers that you can use to install FonesGo offline.

You will first need to uninstall the program from your computer, here’s how to do that:
On Windows: Click “Start > Control Panel > Uninstall a program” and then choose FonesGo from the list of programs.
On Mac: Open the Applications folder and the simply drag FonesGo to the trash to uninstall it.
Now simply download the latest version of FonesGo and then click on the installer to begin reinstalling the program. You can also right-click on the installer to “Run as Administrator”.

To uninstall FonesGo software on Windows, follow the steps below:
Close FonesGo, choose Start > Control Panel or Start > Settings > Control Panel.
Windows XP: Double-click Add Or Remove Programs.
Windows 7, Vista: If the Control Panel is in a Control Panel Home view, then click Uninstall A Program under Programs.
Windows 10, click Uninstall a program under Programs.
On the App list, right click on FonesGo and click Uninstall or Remove.
Click Next > Remove and then follow the instructions to uninstall the program.

To uninstall FonesGo software on Mac, follow the steps below.
Exit FonesGo on your Mac.
Open the Applications folder and drag FonesGo icon to the Trash.
Empty the Trash.

To remove the remaining folders, you can find them in the following path.
Windows: C:\Program Files (x86)\iToolab
Mac: ~/Library/Application Support/

Yes. Our website is 100% secure and we take your privacy very seriously. We take measures to secure our privacy when browsing our website, downloading our products and placing orders online.

We will send you a registration email within an hour of validating your purchase.
But sometimes, the arrival of this email can be delayed due to several factors including internet and system glitches, wrong email address, email spam settings and more.
If you don't get the registration email within an hour, please contact us via email and we will respond within 48 hours.

Yes, you can cancel the subscription at any time. Basic 1 month and 1 year plans often come with automatic renewal. But if you don't want to renew the subscription, you can cancel at any time. Click here to cancel the subscription by yourself.

Click here for our full refund policy. In reasonable order disputes, FonesGo welcomes customers to submit a refund request that we will respond to in a timely manner and help you through the process.

Write us a email to begin the refund process and our Support team will contact you via email to provide you any assistance that you may require.

If you have accidentally purchased two licenses for FonesGo, and you want to keep only one, you can request a refund here. Make sure that you select “Refund/Exchanges” and provide the license email for both orders and we will assist you with the refund.

You may not have received your refund yet for one or more of the following reasons:
There could be a delay in the processing of the refund. Once the refund has been confirmed, it can take up to 7-10 business days for the money to arrive in your account. There are times however that the refund may be significantly delayed such as during holidays. But the refund should take more than 21 days to complete.
If there is a chargeback request, the payment authority you used (card issuer/bank/PayPal etc.) will freeze the funds until the chargeback request has been investigated. In this case, you need to contact the payment platform or credit card Company to get further information about the process.

To register and use the full version of FonesGo on Windows, follow these simple steps:

• Open FonesGo and then click on the “Register” button at the top right corner
• In the popup window that appears, click on the “Click here to login and activate the program
• Enter the license email and registration code in the fields provided and you will have successfully registered FonesGo.

To register the full version of FonesGo on Mac, follow these simple steps:

• Open FonesGo and then click on the FonesGo icon in the menu bar at the top of the screen
• Select “Register” from the drop-down menu
• Enter the license email and registration code in the fields provided and you will have successfully registered FonesGo.

Check full guide here >>

Please contact us, if you change your computer, we can reset the registration code twice for you.

5 devices means you can apply our product to 5 iOS/Android devices, depending on the product you purchase.
1 PC/Mac means you can install and use this program on a PC or Mac computer.

If you lost your registration code, check this page to retrieve your registration code with order number or license email .