Frequently Asked Questions

a. If the computer shows a black screen and cannot access the PE environment, please try running it on a different computer to check if the PE environment is the issue. If the problem persists on other computers, please burn the USB again.
b. If you can access PE, but only see a blue desktop with nothing on it, please be patient, as the software may start slowly due to the computer’s hardware configuration.

To check if the USB is the problem, try using it on a different computer and see if it can access the PE system. If the USB works fine, then change the boot mode in this computer's Bios to UEFI.
Refer: https://www.dell.com/support/kbdoc/en-ws/000151899/no-boot-device-found-when-you-change-the-boot-sequence-to-legacy-mode & https://www.tonymacx86.com/threads/dell-inspiron-one-2330.280185/

a. Set Legacy support to enable.
b. After saving, restart and try the U disk startup shortcut key to see if the USB can be recognized.
Refer: https://support.hp.com/lv-en/document/c04784866

a. The BIOS issue might cause the settings to be lost after shutting down and rebooting, so the hardware needs to be scanned every time it reboots, and it might take several reboots to work properly. Based on this article, the better way is to use the shortcut key option to manually boot from the USB drive, rather than changing the boot order.
Refer: https://support.microsoft.com/en-us/surface/boot-surface-from-a-usb-device-fe7a7323-8d1d-823d-be17-9aec89c4f9f5
b. Security->Change configuration-None
This step enables the support for external PE booting. After doing this step, reboot and check if you can get in. If not, proceed to the next step.
Refer: https://support.microsoft.com/zh-cn/surface/%E5%A6%82%E4%BD%95%E4%BD%BF%E7%94%A8-surface-uefi-df2c8942-dfa0-859d-4394-95f45eb1c3f9
c. Security->close "Secure Boot", "Boot Configuration", "Boot sequence" and "configuration lock"
This step turns off safe mode, because safe mode blocks unverified loaders and drivers from loading.
Refer: https://support.microsoft.com/zh-cn/surface/%E5%A6%82%E4%BD%95%E5%9C%A8-surface-%E8%AE%BE%E5%A4%87%E4%B8%8A%E4%BD%BF%E7%94%A8-bios-uefi-0f5953d2-befa-3617-a0e5-9735945af774

This may be because your computer is too new. To protect the data, some new computers have bitlock enabled by default. We can't read the information in the hard drive and we can no longer use our software. For more information about bitlocker, you can refer to this article. But this method can lead to data loss.

Please follow the steps below to unlock the BIOS and then boot with USB.
Step 1: F2 to enter the BIOS, click Unlock to display the following interface, record the System Number.
Step 2: Visit https://bios-pw.org/ and enter the serial number of the computer to obtain the password to unlock the BIOS.
Step 3: Click Security under BIOS settings, and then click System Password to set a temporary password.
Step 4: After the laptop restarts, enter the Dell from serial number obtained in the second step into the password box, click Ctrl+Enter, and then re-enter the BIOS. You can click Restore Settings to reset or change the Admin Password yourself.
At this point, the BIOS has been unlocked.
At this point, the BIOS has been unlocked.
If you start Windows Password Remover and find that your system cannot be scanned. You can try this additional step: Click Security under BIOS settings, then find HDD password or M.2 password, set the password to empty, save and reboot.