Frequently Asked Questions

Please contact us and we'll help you solve the problem. We will issue a refund according to our refund policy if the problem can't be solved.

You can unlock 5 devices during the time frame. If you need to unlock much more devices, you can check the Business Plan.

Yes, it is. FonesGo Android Unlocker can remove various screen locks from almost all Android devices. Additionally, it can bypass Google FRP lock on Samsung, Xiaomi, Redmi, vivo, OPPO, Motorola, Realme devices.

Yes, once your Samsung / Mi / vivo / OPPO / Motorola / Realme FRP lock is removed by FonesGo Android Unlocker, your google account also will be removed.
You can login your new account.

Step 1: Instead of opening browser through YouTube, you could enter via Google maps. Please back to the interface where you select the OS Version, choose “Android 7” and click Next.
Step 2: After receiving the notification, follow the instruction to open browser through Google maps. If you have any questions, you can check the user guide of FonesGo Android Unlocker.
Step 3: Once you opened browser, click the arrow button at the lower left corner to return to the page for selecting an Android version. Select “Android 5/8” and continue with the steps after entering the browser.

Step 1: Please restart your device and set the language to English.
Step 2: Once you reach the page of Google verification, connect your device with PC. Launch FonesGo Android Unlocker and click on “Bypass Samsung FRP”.
Step 3: Following the on-screen instruction, check whether the Google Assistant could be used. If the microphone with the upper right corner is colorful, the Google Assistant can be used normally.
Step 4: When you use the Google Assistant first time, you will get the pop-up notice as below. Tap on “GOT IT” to continue.

Step 1: Back up your device data.
Step 2: Factory reset the device or you could perform it with the function “Remove Screen Locks” on FonesGo Android Unlocker.
Step 3: After that, remove Google lock (FRP) again with the instructions on the screen.

When the error message appeared, please follow the steps and our video guide to bypass it.
UnlockGo feature image
Step 1: Factory reset your Samsung device with error. You could perform hard reset through key combinations or the feature “Remove Screen Locks” on FonesGo Android Unlocker.
Step 2: Set up your locked Samsung again until Google account verification page.
Step 3: Re-operate the FRP bypass process with FonesGo Android Unlocker and sign into your Samsung account.
Note: Make sure you have uploaded the App to Samsung Cloud from another Samsung device.
Step 4 : Allow Universal switch on your locked Samsung.
Step 5: Restore data from Samsung Cloud. When you reach the restore step, tap on “Restore data” and hit the Accessibility button in the lower right corner immediately. In this step, we highly suggest you follow the video guide, you might need to try a couple of times. If it asks for Samsung Cloud update, here you don’t need to press on Update option. Just tap on the arrow button in the lower left corner to return to the previous step, and try it again.

Step 1: Back up your device data because this method will erase all your data on the device.
Step 2: Factory reset the device or you could perform it with the function “Remove Screen Locks” on FonesGo Android Unlocker.
Step 3: After that, remove Google lock (FRP) again with the instructions on the screen.